Reference

How We Protect Your Personal Data

At bet365.mx live, your personal data is handled with clear purpose and strict limits — we collect only what we need to run your account, process deposits through…

Data collected only for account operationDANA, OVO, GoPay & QRIS payment data protectedYour right to access, correct or delete dataNo sale of your personal information to third partiesContact our privacy team any time via live chat
bet365.mx live How We Protect Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

You can contact our privacy team through three direct channels, all available around the clock. Whether you want to request a copy of your data, correct an error in your account profile, or ask us to delete your information entirely, our team responds within 48 hours on every channel. Players in Denpasar and across Indonesia are served by the same support queue with no regional delay.

Team online

Live Chat

Open the chat widget from any page on bet365.mx live and select 'Privacy Request' from the topic menu. Our agents handle data queries 24 hours a day, seven days a week, with an average first-response time under three minutes.

Email Support

Send your privacy request to our dedicated address shown in the account settings panel. Include your registered email and account ID so we can verify your identity and action your request within 48 hours of receipt.

Account Settings Panel

Navigate to Settings → Privacy on your account dashboard. From there you can download a copy of your stored data, update your communication preferences, or submit a deletion request without contacting an agent.

HOW WE HANDLE YOUR DATA

Our Data Practices Across Six Key Areas

We have structured our data-handling practices around six pillars that directly affect your account experience — from the moment you deposit via OVO to the moment you request…

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to measure which pages load fastest on your…

Account Security

Your password is stored as a one-way hash — we cannot read it, only verify it.

Data Retention

Active account data is held for the duration your account remains open.

Third-Party Sharing

We share data only with payment processors — DANA, OVO, GoPay and QRIS providers — and with fraud-detection partners under…

Your Access Rights

You can request a full export of your stored data at any time from the Privacy section of your account…

Deletion Requests

Submit a deletion request via live chat or the Settings panel.

Common Questions About Our Privacy Policy

The questions below cover the data rights and account scenarios that come up most often for Indonesian users of bet365.mx live. If your question is not answered here, our privacy team is reachable via live chat 24 hours a day.

We collect your name, email address, date of birth and the payment method you register — such as DANA, OVO, GoPay or QRIS. We also log your device type and session timestamps to protect your account from unauthorised access.

Your payment data is shared only with the payment processor you choose — for example, the QRIS gateway or OVO's API — under a strict data-processing agreement. We do not share this information with advertisers or any unrelated third party.

After account closure, transaction logs are retained for the legally required period under applicable financial regulations, then permanently deleted. Profile data such as your name and email is removed as soon as the retention obligation ends.

Go to Settings → Privacy in your account dashboard and select 'Request Data Export'. We prepare your file within 48 hours and send it to your registered email address. Where local law permits, this right is available at no cost.

Yes. Submit a deletion request through live chat or the Settings panel. We complete confirmed deletions within 30 days, removing all data not subject to legal retention requirements, and we send you an email confirmation when the process is done.

We use session cookies for login continuity and analytics cookies to measure page performance. You can accept, reject or customise cookie categories via the consent banner on your first visit, or by updating your preferences in browser settings at any time.

Contact our privacy team directly via live chat (available 24 hours a day) or by email through the address listed in your account settings. We acknowledge all privacy complaints within 24 hours and provide a resolution within 15 business days.